Returns & Exchanges
We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.
1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.
2. Pack your items carefully and send them through your local post office to make sure they arrive safely.
3. We will process the return or exchange as soon as we receive your package.
4. Once your refund is issued, you will receive a confirmation email. Maskshop cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to e-prd.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.
1. Please contact us within 14 days starting from the day you have received your order.
2. The following items cannot be returned or exchanged: test kit and second-use product.
3. Returned items must be in unused condition with the original packaging. We do not accept returned items that are worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages is non-refundable.
We have warehouses in different countries around the world! If you want to return the items to the nearest return address, please contact us and our customer service representatives will get back to you within 24 hours.