Welcome to the FAQ column,

hoping to help you solve your confusion.

For questions regarding our Shipping & Delivery click Here.

For questions regarding our Returns Policy click Here.

For questions regarding our Privacy Policy click Here.

 

Question Have doubts about the quality of our masks?
AnswerPlease rest assured, all our masks are CE (European certification) and FDA certification (US certification), otherwise we cannot sell them to everyone. If you are really not at ease, you can take our masks to 3M for testing and verification. Welcome everyone to ask questions~

If necessary, you can ask us for a certification report, and we are happy to provide you with it~

 

Question Does the mask have a strange smell?
AnswerThe raw material of the mask is “polypropylene”, and the odor may come from this material.

According to the requirements of the production process, “polypropylene resin” will be combined with “organic peroxides”, which will produce some volatile organic small molecules and form a taste;
In order to improve the aging resistance of the material, some anti-oxidation and anti-ultraviolet additives will be added, or there will be residual smell.
This smell is very weak. After polypropylene is made into masks, there are a series of “deodorization” processes, which must meet safety, harmless, and healthy standards before leaving the factory.

So, a friend who is very sensitive to this taste, you may have a perfumer nose worth tens of millions! How to protect your nose? Very simple-

Countermeasure: Before wearing a mask, let it dry in a ventilated place~

Question Are we genuine？
Answer

E-PRD is definitely a trustworthy company. We guarantee that all products are
authentic and brand new.

Question Where do we ship from?
Answer

E-PRD ship from Hong Kong/USA, usually we ship within 48 hours and you can
receive the package within 3-5 day/ 2 days after shipped.

Question Why our price is so favorable？
Answer

Our products are duty free and we take the goods directly from the factory.

Question What to do if you are not satisfied after receiving the goods？
Answer

If you find any quality problems and want to return the goods after receiving the
goods, you can return them within 15 days .

Question How long will i get my package？
Answer

Rest-assured we are doing everything in our power to get your order to you as
soon as possible! Once your order is dispatched, depending on your country or
region, estimated delivery time is between5 to8 business days. Please consider
any holidays that might impact delivery times.

Question I have a question about the order logistics.
Answer

After receiving the tracking number, it may take up to three business days to
update. If your order has not changed after three days, please contact us in time
and we will check it for you. The virus has severely affected global logistics, so
delivery times may be longer than usual.

Question Can I get discount if I buy in bulk?
Answer

Of course. Please contact our customer service to explain your situation, our
customer support team will be more than happy to provide the discount code.

Question Do we ship internationally？
Answer

Yes. We can ship to more than 200 countries and regions!

Question None of the above questions you want to ask ?
Answer

If the problem you want to know , the FAQ can’t help you, please contact our
customer service on the official website, or contact us at support@e-prd.com
. We will try our best to help you. Thank you for understanding.